Job Description Purpose The Head of Embedded Intelligence Services is responsible for delivering, managing and maintaining embedded intelligence services within Securitas’ Risk Intelligence Center (RIC). This role will see the successful candidate working alongside the RIC’s Management Team to develop an industry-leading embedded intelligence program, enhance the RIC’s existing global intelligence community, and drive the commercial success of embedded services as a business line. The role requires someone credible, forward-looking, and driven, with excellent communication skills and the ability to take complex and occasionally challenging operational requirements and align them with a shared goal. Candidates with experience of implementing change across multiple functions and stakeholders will be well -suited to this role. Working within a dynamic and demanding environment, the role requires flexibility and agility, including mobilising on short notice to meet operational requirements. The role is core business hours Monday to Friday; however, some out-of-hours work will be required on a flexible basis to engage with global stakeholders. The location is hybrid in nature, with time required in the RIC office in Milton Keynes during onboarding, and at least monthly beyond probation, allowing for flexibility of remote working. Travel may be required to visit customers, other RIC central operations resources, embedded intelligence staff, or other business functions on occasion. Responsibilities will evolve, with opportunities for ongoing development and progression. Responsibilities Lead and manage the development and delivery of the RIC’s embedded intelligence services. Drive commercial success of embedded intelligence services Develop, expand and maintain the RIC’s global intelligence community, promoting understanding, adoption and engagement within both existing and new embedded resources Drive the continuous improvement of embedded services at both product offering and operational levels to ensure that the RIC delivers an industry-leading service Identify opportunities to share and integrate best practices and workflow enhancements across operational functions. Provide expert insight and support to customers and colleagues on the capabilities, requirements and use cases of the RIC’s embedded intelligence services Collaborate with RIC Management Team and Operational Leads to ensure alignment between the RIC’s central and embedded functions Act as a subject matter expert for the RIC’s embedded intelligence services, providing insight and support to internal and external stakeholders Gather and analyze feedback to improve the quality and effectiveness of embedded services and RIC's ‘intelligence as a service’ solutions Work with internal and external stakeholders to ensure that embedded services are onboarded and delivered in line with customer needs and RIC service levels Identify trends, skill gaps, and recurring issues; recommending and overseeing the delivery of process, training or workflow improvements as needed Manage supplier relationships and maintain industry engagement with external stakeholders Model expected behaviors and uphold Securitas Core Values: Integrity, Vigilance, Helpfulness