Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Manager:
Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities of Service Centre Manager:
* Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
* Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
* Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
* Ensuring all vehicles are compliant, working in close partnership with Fleet
* Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
* Ensure that stock levels are maintained within the Service Centre
* Ensure the team are using the ERP system correctly
* Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
* Support the recruitment processes
* Ability to support driver routing, working alongside the Supervisor
Requirements
Essential:
* Strong communication skills with the ability to inspire, motivate and manage a team
* Decisive and effective decision making, problem resolving and time management
* Demonstrate high levels of resilience, self-motivated and flexible
* Proven record of managing a fast-paced Operation
* Full driving licence
* Able to complete daily reporting
Desirable:
* National CPC
* Valid FLT Licence
* Knowledge of using a CRM system
Benefits
* 23 days' holiday + Bank Holidays
* Company Pension scheme
* Company Sick Pay (after qualifying period)
* Cycle to Work scheme available
* Employee rewards and discounts
* Option to join Health Care Cash Plan
* 24/7 365-day access to Employee Assistance Programme through Health Assured
* Access to on-going learning and development with our online learning platform
* Opportunity for career progression
* There's onsite parking