Job Description About the team:The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. What you will be doing:As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our Canterbury Branch.
Your responsibilities will include: Building rapport face to face with our customers in a busy branch environmentAccurately processing transactions and amendments on various types of savings accounts, such as: Deposits and withdrawals; Faster payments/CHAPS; Amending account/customer details, Registering bereavements/Power of attorneysHandling large sums of cashOpening new savings accountsCarrying out the daily banking within the branchOverseeing G4S collections and deliveriesIdentifying and supporting our vulnerable customers Please note this is a fixed term contract for a period of 9 months The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked. If you enjoy speaking with different types of customers, helping others and problem solving - this is the...