Customer Service – but without the sales or long hours!
Customer Service Advisor – Caerphilly
Flexible Full Time hours – 36.25 to 40 hours per week
Excellent benefits
Hybrid working after 6 months
Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly atmosphere with a market-leading, secure, successful company. Great hours and no evenings or weekend working. That role is here at phs Group! If you are ready to make a positive change in your career, we want to hear from you!
We are phs Group – the leading Hygiene Services provider in the UK. We are in our 61st year, and there has never been a better time to join us as we continue to grow. We are looking for the right person to join our Customer Service team in Caerphilly. Consider these questions:
1. Do you want a great job helping business customers, without thinking about sales targets?
2. Do you live locally – for example, in Caerphilly, Merthyr, Rhondda Cynon Taff?
3. Are you reliable, loyal, and hardworking?
4. Are you comfortable with using a computer and quick at learning new systems?
5. Are you looking for a career in an established company?
If you answered ‘Yes’, and your skillset includes listening, building rapport, and asking questions to establish customer needs, this is the career for you! We’ve great hours, a good salary and a fabulous list of benefits that continues to grow. And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune. What’s more there are:
6. No sales targets, no evening working, and no weekend working.
7. No travelling into Cardiff or struggling to find parking each day.
8. No car parking charges, and less money spent on fuel.
It’s a great place to work, and local to you if you live in or near Caerphilly. Don’t delay – apply today.
Your role as a Customer Service Advisor at phs Group:
9. Taking calls and building rapport with business customers each day on our contact centre.
10. Fixing any issues quickly and efficiently, so customers feel valued every time.
11. You should be polite and clearly spoken, able to have great conversations (phone and e-mail).
12. Basic computer skills are really important! We’ll help you learn the rest.
13. Most important is a can-do attitude, someone who really cares about the work they do for customers.
In return for your commitment and expertise at phs Group you’ll benefit from:
14. Flexible hours – between 36.25 – 40 hours a week Monday to Friday
15. Rewarding salary, great team and excellent benefits
16. Access to Virtual GP for you and your family
17. No weekend or evening working
18. Flexible training scheme
19. Hybrid working after 6 months
20. Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
21. Further savings with our phs Direct Online shop
22. Free Parking on-site so no parking costs
23. Excellent careers opportunities
24. Accredited ILM training through external and in-house training
25. Apprenticeship opportunities
26. 23 days holiday plus bank holidays off
27. Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…