Role Overview
This role provides advanced operational support, maintenance, and development of a Secure MOD Platform. The position involves working across a complex technical estate to ensure availability, stability, and capability enhancement of core infrastructure and services. The role is primarily based on-site at MOD Corsham.
Responsibilities
* Provide 2nd/3rd line technical support and engineering expertise for incident, problem, and change management across production and non‑production environments, including out‑of‑hours escalation as required.
* Administer and troubleshoot Windows Server platforms (AD, GPO, DNS, DHCP, IIS, clustering) in large‑scale virtualised environments.
* Conduct root cause analysis and resolution of complex platform issues.
* Maintain and enhance automation and deployment workflows using Ansible, CI/CD pipelines (e.g. GoCD), and platform‑native automation tooling.
* Support Citrix and virtualised platforms such as VMware vSphere and vRealize Automation (vRA).
* Support Windows‑based and Linux (RHEL/CentOS/Oracle v8+9) systems, including patching and configuration management.
* Monitor, maintain, and optimise system health, capacity, and performance using SCOM, Tripwire, and other enterprise monitoring and logging solutions.
* Collaborate with engineering functions to deliver reliable and secure services.
* Ensure systems are maintained in line with security, compliance, and accreditation requirements, supporting audits and vulnerability remediation activities.
* Produce and maintain technical documentation, runbooks, and operational procedures.
* Share knowledge and provide mentorship to junior team members.
Qualifications
* Experience in 2nd/3rd line engineering within secure or Defence environments.
* Strong experience in Windows Server administration within enterprise environments.
* Proficiency in Citrix and VMware vSphere and vRealize Automation (vRA).
* Experience administering Active Directory environments, including Group Policy, trusts, and delegated administration.
* Experience with MECM (SCCM) or equivalent tooling for Windows patching and lifecycle management.
* Working knowledge of Linux systems (RHEL/Oracle).
* Skilled with monitoring tools such as SCOM.
* Knowledge of Git, Nexus, and CI/CD pipeline tools.
* Knowledge of Jumpboxes, AutoFS, and log rotation.
* Ability to communicate effectively with service owners, architects, and security stakeholders during incident and change activities.
* Desirable Skills:
o Experience with Galaxy, Foreman/Katello, or GoCD (or alternatives).
o Familiarity with Trend, Nessus, or other security scanning tools.
o Knowledge of firewall administration.
o Knowledge of Ansible for automation or similar tools.
o Knowledge of enterprise backup, restore, and disaster recovery solutions.
o Awareness of trust relationships and secure enterprise architectures.
Key Skills
* Active Directory
* Citrix Netscaler
* Linux (RHEL/CentOS/Oracle)
#J-18808-Ljbffr