Hours: 15 hours per week to be worked flexibly, including weekends
Overview of Role
To maximise sales and minimise costs, through accountable effective management of employees, volunteers, stock and administration. Responsible for motivating and training all employees and volunteers who work in your shop ensuring that they maintain our high standards at all times. Create a team spirit in your shop in line with Countess Mountbatten’s Hospice Values. Deliver excellent customer service and present a professional image to employees, volunteers and customers at all times reflecting the image, reputation and values of Mountbatten. Liaise with other departments within Mountbatten, including Warehouse, Fundraising, Finance, People Services and Voluntary Services.
Key Tasks
1. SALES
* Achieve profit targets, advising of any concerns to the Area Manager
* Ensure that the high standard of service to customers that is expected by Mountbatten is maintained at all times
* Actively support any fundraising promotions as required by Mountbatten
* Implement any promotion in your shop as advised by Mountbatten
2. SHOP APPEARANCE
* Maintain a high standard of presentation, both in the windows and the interior of the shop
* Ensure the sales floor layout is as per the current guidelines in conjunction with the Area Manager
* Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises
* Ensure the window and in-store displays are relevant and of a good standard
3. STOCK
* Price stock at a consistent level in accordance with Mountbatten price guides
* Ensure the shop floor stock density is kept full by ensuring there is adequate stock available at all times, liaising as necessary with the Warehouse team
* Liaise with Warehouse team to ensure all donated goods are collected as necessary
* Rotate stock on a regular basis in line with Mountbatten guidelines, so that no garment remains on the shop floor for any longer than the agreed time limits
* Ensure there is adequate stock available on the shop floor at all times, on all key lines including hanging and non-hanging, ticketing, sizing and dating all clothing as appropriate
* Actively ask and promote Gift Aid to all customers
* Ensure the quality of stock is of an acceptable standard and report/return any items to the warehouse that do not meet the required quality standard
4. STOCK AREAS
* Keep stock areas organised, uncluttered and promote safe working practices.
* Organise the return of stock to the warehouse as required
* Report to the Warehouse and Area Manager any stock issues
* Ensure not stock is hoarded in the shop, all donated goods are not self-sorted and sent to the warehouse for distribution, in accordance with Mountbatten procedures
5. VOLUNTARY STAFF
* Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities
* Promote a happy working environment to increase efficiency and job satisfaction
* Assist in the recruitment and training of Volunteers including all Health and Safety
* Encourage volunteers to take on key roles and extra responsibility
* Communicate any concerns in relation to volunteers to the Area Manager/Volunteer Coordinator
* Organise and manage the volunteer rota, ensuring everyone is aware of their hours of work
6. ADMINISTRATION AND SECURITY
* Complete all relevant administration on time in accordance to our policies and procedures
* Ensure correct procedures are followed for receipt of donated goods, including Gift Aid, Recording of donors as appropriate
* Bank takings in accordance with Mountbatten procedures
* Order consumables/stationary as necessary
* Ensure that all Mountbatten till procedures are adhered to and that cash is kept secure at all times
* Notify the Area Manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by employees or volunteers)
* Report immediately any concerns regarding abuse/incidents of unacceptable behavior either by or towards customers, members of the public, employees or volunteers
* Liaise with the Area Manager as required to request holiday, report absences and organise cover for the shop.
* Attend all Shop Manager meetings as required.
* Provide cover, as requested, at any of the other Mountbatten retail outlets when required.
7. HEALTH AND SAFETY
* Provide a safe environment that protects all employees, volunteers and the public
* Comply with all health and safety regulations as per Mountbatten’s health and safety policy and procedures
* Ensure that all Risk Assessments are current and that all employees/volunteers working in the shop are aware of them. Update and amend Risk assessments as necessary, seeking guidance from the Area Manager when required
* In conjunction with the Area Manager & Retail Operations Manager, set and pursue sales targets and initiatives
* Ensure that all shop management and working practices follow Mountbatten policies and procedures
* Attend all Shop Manager Meetings as required
* Provide cover, as requested, at any of the other Mountbatten retail outlets when required.
General
* Required to abide by all Health & Safety legislation, policies and procedures and take action when required.
* Required to abide by and ensure Safeguarding policies and procedures are followed at all times.
* Required to attend mandatory and refresher training
* Required to respect confidentiality applying to all organisational areas
* Required to comply with the requirements of information governance and data protection policies and legislation.
* Required to work within and abide all organisational policies and procedures
* Required to participate in and contribute to team meetings and cooperate and liaise with departmental colleagues
* Expected to use and promote at all times Mountbatten’s philosophy and values
* Expected to demonstrate at all times a commitment towards equality and diversity
* Expected to demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence
* Expected to make a positive contribution to fundraising and raising the profile Mountbatten
Our Values
We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other
We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do
We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources
We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others
This role profile is not exhaustive, and all employees are expected to undertake additional reasonable duties as requested. The profile will be subject to periodic review and may be amended following discussion between the postholder and employer.
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