Main Areas of Responsibility
Sales Lead Generation
- Researching prospects and identifying new business opportunities for lead
generation through various channels (B2B or B2C)
- Conducting outbound sales generation via email, phone, LinkedIn and other
channels
- Qualifying leads and converting them into customers/sales and where necessary booking in appointments for the Business Development team if required
- Following up with inbound enquiries converting them into confirmed bookings & track the status of open opportunities
- Conduct market research to identify potential sales opportunities and customer needs using online tools, databases and social media platforms
Customer Relationship Management
- Implementation of a Customer Relationship Management (CRM) system (Salesforce) into the Business Development Team
- Maintain & update CRM with accurate records and up to date customer information
- Monitor and analyse sales performance by accounts managing pipeline supporting the Head of Sales & Business Development
- Provide regular reports on lead generation performance, sales pipeline & campaign performance
Customer Service Support
- Supporting the sales team with inbound sales enquiries
- Responding to customer enquiries via Live chat
- Supporting telephone calls where required (sickness, holiday)
Additional responsibilities may include
- Attending travel trade shows and networking events where required
Experience or qualifications
- Previous experience in lead generation or sales development including outbound sales campaigns is a necessity (minimum 1 years experience)
- Sales driven with strong negotiation skills – confident in cold outreach sales calls
- Experience using CRM software and lead generation tools in particular Salesforce
- Ability to research and identify target prospects
- Self motivated, target driven and resilient attitude
- Strong engagement skills
- Strong written and verbal communication skills
- Ability to work independently
- Strong communication and presentation skills, verbal and written
- Personable, presentable and articulate individual
- Creative qualities able to think outside the box to drive sales
- Strong networking skills
- May be required to work across 7 days a week
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