Service Desk Analyst (Information Technology)
We are working in partnership with a Local Authority in the Bedford area who are seeking a Service Desk Analyst.
Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues.
Contract Length: 3-6 months with a view to extend to an ongoing contract.
Pay Rates: £32 - £38 per hour (negotiable depending on your experience)
Location: Bedford, MK42. (Required on-site, office-based role, 5 days per week)
Job Purpose
Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues..
Job Skills:
* Proven track record working in a complex service desk environment.
* In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers.
* Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
* Knowledge and support of Microsoft Active Directory, Azure, Entra ID, Intune, Exchange and Microsoft Office 365 including Microsoft Teams.
* Knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP.
* Must be able to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards.
* Strong interpersonal and communication skills, with the ability to liaise with both technical and non-technical audiences.
* Flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.
Any official Qualifications/Accreditation's for the following would be extremely useful:
* Relevant Microsoft Solutions
* Barracuda Solutions
* Dell Hardware (Desktop/Laptops, etc.)
* ITIL3/4
*We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity*
To apply for this role please email & call Dane on 01772 954 200.