Overview
Bluecrest is a health intelligence company focused on making high-quality health monitoring accessible. We serve individual customers and businesses across the UK and Ireland, delivering early health insights to help people take control of their wellbeing. By 2028, we aim to be the UK’s leading health intelligence company, delivering vital health insights to over a million people daily.
Role
Sales Support Advisor
Worthing, West Sussex
Full time, Permanent
Salary: £25,500 per year plus uncapped commission structure
Responsibilities
* Managing inbound sales enquiries from customers across B2B, B2C and Strategic Partners, identifying opportunities to personalise products.
* Making warm outbound calls to existing B2C customers to encourage utilisation of services.
* Making warm outbound calls to existing B2B customers to encourage utilisation of employee benefits.
* Taking accountability to achieve required customer interaction SLAs.
* Meeting current sales KPIs.
* Being open to coaching, feedback and sales skills training.
* Achieving an industry-standard Quality Assurance score of 95%.
* Adhering to ISO 9001 and internal sales policies.
* Undertaking other duties appropriate to the role as reasonably required.
Hours
* Full time, Permanent
* 37.5 hours per week
* Hours can fall on any day between Monday and Sunday
* Monday to Friday 7am – 8pm; Saturday and Sunday 8am – 5:30pm
* Weekends are rotational (2 out of 6)
* First day at Worthing Head Office
* Remote work with potential attendance at office locations as required
Requirements / What we’re looking for
* Experience in a contact centre sales-focused role (inbound or outbound)
* Ability to listen to customers and identify tailoring opportunities
* Flexibility to adapt to different customer types and communication styles
* Results-oriented with strong performance focus
* Excellent verbal and written communication skills
* Proficiency with Microsoft Office
* Strong organisational skills
* Excellent sales, persuasion and negotiation skills
* Team player with a professional telephone manner
* Personal integrity and pride in work
* Good planning and organisation; ability to work under pressure
* Interest in health care is desirable
* All roles require satisfactory criminal record check as part of onboarding
Other information
Ready to take the next step? If your skills and enthusiasm could make an impact at Bluecrest, we’d be excited to hear from you. If there is a good match, a member of our recruitment team will contact you for an initial chat to discuss the role, team, and life at Bluecrest.
Everyone is welcome. We are committed to diversity, equity and inclusion, and employment decisions are based on merit and role requirements. We celebrate individuality and encourage every team member to bring their whole self to work.
* This role is exempt from the Rehabilitation of Offenders Act; all convictions and cautions must be disclosed as part of the application process.
* We do not accept recruitment agency approach for this vacancy.
* Your information will be handled in accordance with our Privacy Policy.
* We are currently unable to offer visa sponsorship for this position.
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