This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme. Affinity Water Account Manager Operational Area: Water Efficiency Team Reference: AWAM05 Contract: Fixed Term Contract – 31st March 2027 Hours: Full-time, 37.5 hours per week Salary: Circa £35,000 Location: Hatfield (2 days), offices in Waterloo or Dartford (1 day), 2 days remote Role Overview As Account Manager, you will act as the critical interface between client, operations, and customers – ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme. This is an opportunity to shape how a large-scale environmental service is delivered on the ground – improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes. This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships. You'll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer experience, you’ll have a passion for water saving and be motivated by making a tangible environmental and social impact in this really important area of this organisation's work. In return the charity offers you: A competitive salary Generous holiday entitlement of 25 days per annum plus public holidays Health Cash Plan and 24-hour Healthline Employee Assistance Programme - including mental health helpline and face to face counselling. Salary sacrifice schemes including cycle to work and pension contributions Family friendly policies to support work/life balance with time off in lieu for out of hours activities Business travel expenses The employer is a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within a friendly team. The Employer The charity works with communities across the south of England to transform their lives and the places where they live. They have been at the forefront of social and environmental regeneration for over 25 years, and today they have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. The organisation is passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that they do. Each year they deliver over 100 innovative projects, tackling the biggest issues facing communities and creating real and lasting, positive change. Closing date for applications: 31st May 2026 Interview date: W/C 8th June 2026 Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The charity is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.