TorespondtoLifelineclientsandCouncilOutofHoursemergencies,toreassureand/orproactivelyrefertorespondersasrequired. 2.Toundertakepro-activecallstosupportregularwellbeingofindividualstomeettheoverallobjectiveforaproactivepreventativeapproach. 3.ToworkcloselywithsocialcareassessmentandinstallationteamstodeliverandpromoteLifelineandTelecareservices. 4.TorespondtotheCouncil'sOutofHoursEmergenciesintheappropriatemanner,inlinewithagreedprocessesandprocedures 5.Toworka24hrshiftpatternforresilient24/365operationsincludingbankholidaysandweekends. EXP OfdealingwithCustomers OfusingarangeofITapplications(includingMicrosoftsuite) Ofinteractingwithcolleagues LifelineandOutofHoursOperatorLifelineandOutofHoursOperatorLifelineandOutofHoursOperatorLifelineandOutofHoursOperatorLifelineandOutofHoursOperator