Infrastructure analyst

Salary: £25,000 - 35,000 per year Requirements: A strong customer service mindset with clear communication skills A logical and methodical approach to troubleshooting A willingness to learn and develop into a broader infrastructure role The ability to manage workload and prioritise effectively A positive, proactive attitude within a team environment Experience with backup technologies such as Veeam or Arcserve is beneficial Experience with VMware ESXi is beneficial Experience with Microsoft Hyper-V is beneficial Experience with HaloPSA is beneficial Experience with anti-virus technologies such as Sophos is beneficial Experience with web and email security tools such as Mimecast is beneficial Experience with PRTG Monitoring is beneficial Experience with Datto RMM is beneficial Experience with multi-factor authentication is beneficial Experience with Windows technologies including Server, AD, ADFS, and GPO is beneficial Experience with SAN technologies such as HPE, Seagate, or Dell is beneficial Experience with Microsoft Office 365 is beneficial Responsibilities: Acting as a second line support engineer for managed service clients Logging, managing, and resolving incidents and service requests within agreed service levels Troubleshooting issues across end-client servers, networks, and cloud platforms Providing remote and occasional on-site support to clients Escalating more complex issues to senior engineers where required Ensuring the successful management, support, and maintenance across the entire cloud infrastructure platform, including compute, network, and storage Instigating and orchestrating changes to both client-side and cloud infrastructures in line with our and client-specific change control processes Facilitating and contributing to the delivery of technical projects and work packages for our company and our clients Complying with all company and ISO policies, audit, and legal requirements such as Health & Safety and the Data Protection Act Technologies: Cloud Hyper-V Support Network Office 365 Security VMware Veeam Web Windows DevOps More: We provide end-to-end hybrid cloud and data storage solutions, designing tailored infrastructure to improve efficiency, scalability, uptime, and security. We also support our clients with technical assistance, preventative maintenance, and longer-term strategic guidance to keep their systems performing reliably. This is a hands-on, customer-facing Infrastructure Analyst role based in our Gloucester office, with occasional travel to customer and data centre sites across the UK. You will join our expanding technical team and work closely with internal stakeholders, managed service clients, and the wider service desk team. last updated 25 week of 2026