Contract Support Manager (Investment Programmes) SalaryUp to £50,723 LocationDidsbury, Manchester This is aPermanent,Full Time 35 hours per week
As Contract Support Manager, you will lead a team of Project Safety Coordinators, Customer Liaison Officers and Programme Coordinators to support the definition and delivery of annual investment programmes, building safety, and compliance work. Youll focus on delivering a consistently high level of customer satisfaction and service excellence. What youll be doing Developing and maintaining processes to manage service requests effectively, using team resources efficiently to meet changing demands within the department.
Responding courteously and efficiently to enquiries related to the delivery of investment programmes.
Delivering a high-quality, customer-focused service that achieves consistently high levels of satisfaction.
Ensuring customers are kept informed through regular updates and accessible communication, using a variety of formats to deliver a visible and responsive service.
Attending residents meetings and visiting residents in their homes where required.
Taking a leading role in supporting investment programme delivery, as well as building safety and compliance projects.
Chairing and minuting regular team meetings.
Reviewing management reports, interpreting data to make informed operational decisions.
Managing complaints in line with policy and implementing service improvements based on customer feedback.
Drafting clear and accurate business performance reports.
Managing and developing individuals through regular 1:1s, supporting training and development plans for yourself and your team within defined deadlines.
What youll need A management qualification (ILM, CIH, or equivalent)
desirable
Experience in delivering social housing investment programmes and building safety projects
A track record of delivering excellent customer-focused services
Experience in leasehold management, including health and safety compliance
Proven experience in managing and developing teams
Proficiency in using in-house and bespoke IT systems
Ability to use your own initiative and remain calm under pressure to meet deadlines
Strong analytical and problem-solving skills
Knowledge of relevant leasehold, landlord and tenant legislation
A full UK driving licence and access to your own transport
What we need from you A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
Respecting professional boundaries and conducting yourself in a professional manner at all times.
A commitment to work in partnership with others for the benefit of Great Places
A commitment to continuous learning and improvement
Ability to work flexibly and when needed outside normal working hours to ensure service continuity
An ability to work in uncertainty.
To be professional and work with integrity, inclusivity, and respect for diversity
What we give you in return for your hard work and commitment Pension
DC scheme (up to 10% contribution from both colleagues and Great Places)
WPA
Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
Annual leave
Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
Reward & Recognition
You Count Rewards are individual rewards for going above & beyond
Professional Fees ?The business pays the cost of one professional membership fee for each colleague
The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Ways of Working We offer some hybrid and flexible working
Health and Wellbeing Initiatives ?Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
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