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Governance & Support Senior Assistant, Ellesmere Port
Client: Cheshire West and Chester Council
Location: Ellesmere Port, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
3c7089be05a7
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
This role is to provide cover as a Governance & Support Senior Assistant responsible for supporting the council's ERP system, with a focus on User Support, Query resolution, and administrative tasks within the Unit. The ideal candidate will have a background in similar roles, preferably in Unit, and experience supporting HR/Finance systems while working with end users to resolve issues.
Cheshire West and Chester Council values teamwork, honesty, respect, innovation, value for money, and empowerment, fostering an environment where everyone can thrive.
Responsibilities include:
* Create or amend positions and action hierarchy changes as needed.
* Handle queries via a ticketing system.
* Work in a fast-paced environment to meet KPIs and SLAs.
* Serve as an escalation point for Governance and Support Assistants, providing guidance and ensuring effective communication.
The role requires IT experience with ERP applications, knowledge of Microsoft Office, excellent communication skills, and the ability to interpret data and resolve issues. A proactive attitude and effective priority management are essential. Knowledge of finance and payroll processes is desirable for supporting Unit users and interacting professionally with customers.
This is an agile position, offering work in modern ‘Hub’ style offices across the borough, with opportunities for remote work where appropriate. Working for the Council offers numerous benefits beyond making a difference in people's lives, including a supportive environment aligned with shared values.
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