Role Summary/Purpose
Technical Network lead role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework. This role is for lead a NOC team and deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments.
This role requires a strong architect level knowledge of network and network security.
Qualifications/Requirements
* Strong Network Data and Security knowledge. CCIE Level networking knowledge.
* Strong knowledge of configuring router, switches, and firewalls.
* Prior experience of NoC /Incident Handling and supporting Network technologies such as routing/switching, firewalls, load balancers, and proxies that underpin multiple data centres. Includes OEM such as Cisco, Fortinet, Checkpoint and F5.
* Experience working with alerting and monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc.
* Experience with packet analysis and low-level troubleshooting.
* Experience working with any ITSM tool such as Service Now.
* Strong verbal and written communication skills.
* Role includes P1 Operational on-call support, subject to scheduling.
* Operational support of Network environments across two UK Data Centres and six manufacturing sites across south of England.
* Support in-house ticket analysis, workgroup management and escalations.
* Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products.
* Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region.
* Follow and promote change control processes to ensure compliance and protect service.
* Follow asset management processes in region and improve CMDB accuracy.
* Document and control Standard Operating Procedure (SOP’s) for IT processes.
* Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests.
* Customer first delivery. Resolve issues with a desire to maintain service uptime & performance.
* Promote and demonstrate an “Automation First” thinking. Deliver best fit use cases for automation.
* Collaboration with other teams across Linux, Windows, and DB teams.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
#J-18808-Ljbffr