About The Role
At GSF Car Parts, the role of a Retail Assistant is essential in delivering excellent Customer Service. You will be a key member of the team, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.
Main duties include:
1. Serve trade and retail customers for click and collect and general orders while maximising sales.
2. Pick relevant parts from the warehouse to fulfill customer orders.
3. Assist the sales team with product promotions by answering telephone and electronic queries.
4. Fully satisfy customer needs regarding part orders, returns, or queries.
5. Check customer returns for resale, warranty, or surcharge.
6. Contribute to a positive team environment and work on personal sales benchmarks.
7. Utilize the E-learning portal to enhance product knowledge and performance.
8. Keep customer-facing areas clean and tidy.
9. Develop strong relationships with customers and understand their garage needs.
10. Promote a professional image of the company, representing our values.
11. Work towards achieving relevant KPIs.
Working hours: Average hours Monday to Friday, including alternate Saturday working.
About You
What you'll need to succeed:
* Proven customer service or retail experience in a customer-facing role.
* Target-driven and motivated to achieve results.
* Excellent customer service skills.
* Positive approach to resolving customer queries.
* Confident in using IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or automotive industry is advantageous but not essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What we'll offer:
* Performance-based bonus opportunity.
* Days annual leave plus up to 5 additional days with service.
* Free flu vaccine.
* Health & wellbeing tools.
* Support from pension experts.
* Life assurance scheme.
* Discounts from major brands like Asda, Nike, and John Lewis.
* Financial wellbeing products including advances and savings schemes.
* Paid time off for volunteering.
* Training, qualifications, and career progression opportunities.
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. We have over [number] branches nationwide and a turnover exceeding £[amount]. Since November 1, we operate as one unified brand, supported by centralized departments in procurement, supply chain, marketing, and national accounts. Our IT systems include the industry-leading catalogue system, Allicat, and the Servicesure garage programme.
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