Senior Enterprise CSM at AI MarTech SaaS
Drive success and deepen relationships with global enterprise clients at a market-leading customer data platform.
The Company:
A high-growth, AI-powered SaaS company transforming how the world’s biggest brands activate customer data.
* Cutting-edge AI customer data and marketing platform
* 8 Global offices
* 50% growth year on year
The Role:
* Serve as the trusted advisor for key enterprise accounts—driving platform adoption, retention, and expansion strategies.
* Partner cross-functionally with Product, Sales, and Solutions teams to build tailored success plans that deliver business impact.
* Champion customer feedback internally, identify risks early, and lead strategic conversations that align stakeholders and outcomes.
Desired Skills and Experience:
* Extensive experience in enterprise-level customer-facing roles – CSM / AM / Solutions
* MarTech / CDP / ESP / CRM or similar platform experience
* Strong track record in adoption, value, retention and upsell / cross-sell
If you feel you have the relevant experience please reply to this advert or email your CV to joe@gmrecruit.co.uk
Not right? Have a look at some of our other
Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.
Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics.
The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles
#J-18808-Ljbffr