Job Description Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As an ER Manager, you will co-lead the delivery of ER services across the business, overseeing a team of ER Consultants & Advisors to ensure consistent, expert handling of complex cases in line with Sky’s policies, values, and legal obligations. You will be aligned to a business area to understand and address their specific ER priorities, patterns and trends. You will work closely with the ER Strategy team, HR Investigations, and People Partnering teams to ensure a joined-up approach to ER, while driving continuous improvement and enhancing performance across the function. What You’ll Do Lead and manage a team of ER Consultant and ER Advisors, ensuring consistent, high-quality case management and advice Aligned to a business area you’ll be a trusted advisor to senior leaders in both HR and the business providing expert counsel on complex employee relations matters, key interventions and proactive activity Monitor ER case trends and performance metrics, using insights to drive improvements and inform strategic decisions Ensure the team deliver to SLA’s and quality standards, reducing case length, ensuring best practice and making commercially sound decisions Collaborate with key HR roles, including Strategic ER roles, HR Investigations, and Policy Manager to align operational delivery with strategy and ensure seamless case resolution and intervention Co-Design and deliver ER-related training and development for the ER team, HR colleagues, and business leaders. To develop capability and confidence in ER and related activity Build strong relationships with senior stakeholders across HR and the business to ensure alignment and trust in ER delivery Foster a positive team environment, promoting wellbeing, engagement, and high performance What You’ll Bring Proven leadership experience of an Employee Relations team who manage complex case activity, within a large and nuanced organisation Experience working in an environment with SLA’s and performance measures, and the ability to motivate, coach and empower a team to deliver to those, consistently A track record in stakeholder management and building strong, trusted relationships at senior levels – both within the business and in HR teams Ability to lead risk-based decision making, which balances legal, commercial and people implications, collaborating with key senior stakeholders to reach consensus Strong analytical skills with the ability to interpret data and use that to inform and drive improvement and action Extensive experience in complex Employee Relations case management, including high-risk, sensitive, and high-profile case Strong understanding of UK and Ireland Employment Law and it’s practical application in a commercial environment Team Overview Our HR team is all about making Sky a great place to work that’s both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best. From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time – it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more. The Rewards There's a reason people can't stop talking about. Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How You'll Work We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.