Are you passionate about delivering great service and eager to share your knowledge with others Do you have a flair for customer service and a love for artisanal products If so, we have the perfect opportunity for you!
Fortnum & Mason are looking for an exceptional Assistant Manager to join our unique team at our beautiful Restaurant at The Royal Exchange. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnums ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years
What You'll Do:
Work in partnership with the Restaurant Manager to ensure the restaurant meets and exceeds F&M standards and targets
Coach and develop your Head waiters/ess and teams to ensure efficiency, leading by example
Update your management team on business performance, new initiatives and other pertinent issues
Tour the restaurant regularly
Chair regular meetings and briefings with your teams
Communicate and work with the General manager to own the restaurant highlights, lowlights, opportunities and risks for the period
Complete and deliver monthly one to one reviews in line with Company Objectives, Vision and Values, using this time to set and review individual objectives
Communicate effectively, in a way that your teams are empowered and involved in all appropriate developments across the business
Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, cash handling, H&S, dress code standards etc.)
What We're Looking For:
Experience in a high-end establishment as an Assistant Manager
Demonstrate a commercial mind set & outlook to stay responsive to customer needs
Create and take ownership to deliver results on time
Come up with ideas and take opportunities to improve performance by using knowledge of customers product and competitors
Spend quality time on the floor observing and giving feedback to the team
Constantly looking at ways to develop a long lasting relationship with customers and exceed their expectations
Think profit contribution and benefit to the business
Communicate in a confident and friendly manner
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each others differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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