LOCATION: THE HOWARD CENTRE CONTRACT: Full Time, 42 hours per week SHIFT PATTERN: 4 days on 4 days off (0700-1900) PAY RATE: £14.50 per hour ROLE OVERVIEW AND PURPOSE As the Soft Services Supervisor you will be required to manage the delivery of the security & cleaning contracts to the standards required of ABM. You will be responsible for ensuring that the site management centre, all public areas including associated service yards, roads, loading bays, common areas and back of house areas are fully secured, safe and cleaned to a level of service which exceeds the client’s expectations. KEY RESPONSIBILITIES • Support the Site Management in operational HR responsibilities to recruit, retain and develop the security team. • Manage staff attendance & absence records in conjunction with company policies and procedures. • Set objectives for direct reports as per company procedure. Ensure the same approach and mechanisms for all staff within area of responsibility. • Carry out audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the estate at all times • Manage training, developing, and retraining of staff, to include customer service training • Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and exceeds client requirements • Prioritize all incidents ensuring all key personnel are kept fully informed • Ensure a timely response to all security issues and events. • Deliver excellent communications and motivation for all direct reports. • Deliver to all new starters a formal induction and site-specific training. • Ensure objectives, performance reviews and Toolbox Talks are completed as per company policy. • Identify training needs and ensure accurate site records are always maintained. • Support the Site Management to ensure the necessary security audits are undertaken and any noncompliance highlighted and managed to completion. • To manage excellent relationships with our client, our suppliers, and other partners. • To readily interact with all visitors/tenants within the Estate, delivering first class customer focused service. • Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard. • To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. • To deal efficiently and effectively with emergencies including but not only, fire and bomb scares ensuring the Centre Team are kept fully informed. • Aid third party contractors/visitors ensuring all site procedures/policies are adhered to. • Complete Training Courses as provided by the company on the ABM University Portal and any other Core Training required for the role. • Any other reasonable duties as requested by your line manager. • Other day-to-day responsibilities as dictated by circumstances and the needs of the business and client REQUIRED SKILLS AND EXPERIENCE • Valid SIA Door Supervisor & CCTV License a must • Excellent organisational skills with the ability to balance priorities and workloads. • Excellent written and verbal communication skills. • Ability to work unsupervised and take responsibility. • Ability to remain calm under pressure. • Adaptable and flexible in approach to work required. • Willingness and ability to work as a member of a team. • Report writing/Presentation skills. • Excellent observational skills. • IOSH Manage Safely Preferred • Cleaning Background ESSENTIAL • SIA Door Supervisor license • SIA CCTV license Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our careers page ABOUT US ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.