Full Job Description
No Agencies Please
Do you have what it takes to deliver exceptional customer service? If so, we want to hear from you. Due to growth, Kenny Waste Management is hiring a Hire Desk Coordinator to manage our existing customers in the hire sector requiring skip services on site. We seek friendly, well-organized candidates who excel at building rapport. This role suits those with at least 2 years of senior customer service, hire desk, or account management experience, eager to work for a growing company in a fast-paced environment. The position is based at our modern office in Swinton.
You will handle customer queries professionally and promptly, ensuring excellent service in a dynamic team environment.
Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our mission is to manage waste responsibly, providing environmental and commercial benefits. As a Manchester-based family business with a UK-wide reach, we operate our own fleet, facilities, and social enterprise. We support many businesses in achieving green targets while maintaining our family values: doing what’s right today for a better tomorrow.
Job Purpose:
You will manage key customer accounts, handle quoting requests, resolve site issues, and respond to daily customer queries professionally and efficiently.
Principal Job Duties:
1. Handle quote requests promptly, adhering to our sales process.
2. Respond to one-off skip inquiries with pricing within 1 hour.
3. Obtain prices from third parties as needed.
4. Collaborate with Supply Chain on larger projects.
5. Maintain accurate customer data in CRM systems.
6. Send official quotes for new skips and log them in CRM.
7. Communicate clearly and politely with customers, waste partners, and colleagues via phone and email.
8. Process customer requests by raising purchase orders, ensuring pricing and profit margins are maintained.
9. Assist during high demand or staff absences.
10. Perform other duties as assigned by management.
Experience:
Essential:
* Experience working in a customer service team.
* Good understanding of CRM systems.
Desirable:
* Hire desk experience.
Skills:
* Strong IT skills.
* Ability to interpret information and respond appropriately.
* Clear communication skills, both verbal and written.
* Supportive attitude towards team and company goals.
* Methodical, accurate, with attention to detail.
* Ability to work under pressure and meet deadlines.
Hours:
Monday to Friday, 37.5 hours per week.
Benefits:
* Healthcare cashback scheme
* Length of service rewards
* Holiday purchase scheme
* Retail discounts
* Wellbeing initiatives
* Flu vaccination vouchers
* Employee assistance program
* Paid volunteer days
* Enhanced maternity/paternity schemes
* Milestone leave for key life events
* Life assurance
* Staff referral scheme
* Birthday vouchers
Job Type:
Full-time
Schedule:
* Monday to Friday
Experience:
* Account Management: 1 year (preferred)
Work Location:
In person
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