Welcome to Lomond, the UK's leading network of lettings and estate agencies. We are not just a successful acquisitions company; we have established ourselves as a prominent player in the real estate industry. Our extensive network consists of 14 leading lettings and estate agencies, and we have made strategic acquisitions to date to enhance our portfolio of brands and properties under management. We are looking for a Credit Controller to join us in Hammersmith. The salary for this position is £30,000 - 35,000 per annum. Let's talk about the role. It involves: Issue arrears letters and follow-up communications to tenants and landlords at scheduled intervals. Contacting tenants via email and telephone regarding arrears and fees. Respond promptly to tenant and landlord queries. Notify branch directors and property managers of arrears at key stages. Coordinate discussions with landlords regarding legal action and progress rent insurance claims. Manage fee-chasing process, including letters and calls at scheduled intervals. We’re not just looking for someone who fits our team; we want to be a good fit for you too! We are looking for individuals with qualities such as; Strong communication skills (written and verbal) for professional correspondence. Excellent organizational and time-management abilities to meet strict timelines. Attention to detail and accuracy in documentation. Ability to handle sensitive situations with diplomacy and professionalism. Proficiency in Microsoft Office and email systems. Previous experience in property management, lettings, or arrears handling is desirable. At Lomond, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!