Team Leader - Membership Services
Hybrid Working - Canary Wharf
Monday - Friday shifts between 8am - 6pm
£38,000
Full Time - FTC (maternity cover)
CCP are proud to be supporting an amazing client with the appointment of a Contact Centre Team Leader/Manager to start in January 2026. Leading a team of up to 12 (office, hybrid or home based) Agents, you would be expected to work on a hybrid basis, splitting your time between their stunning office in Canary Wharf.
Are you a motivational and proactive customer service Team Leader seeking a complex new challenge?
Are you able to blend your focus appropriately between deliverables and maintaining an optimal level of team engagement?
You will ensure that the team consistently offers a professional and exceptionally high-quality service to resolve various enquiries through phone and email correspondence. Team Leaders play a vital role in this complicated contact centre environment, taking on managerial responsibilities including motivation, engagement, performance management and improvement.
This unique Team Leader/Manager role would suit someone with at least two years leadership experience, who can strike an effective balance between professionalism, deliverables and team engagement. You will be expected to retain large amounts of complex information and lead from the front when necessa...