What's involved with this role: Job Title: Sheltered Housing Officer Ref: K&C 5276134 Pay rate: £17.73 per hour PAYE Role length: Anticipated 2 - 3 months DBS requirement: Enhanced DBS is required The role: We are looking for a Sheltered Housing Officer to provide enhanced housing management services for Sheltered Housing residents where you will oversee the safety and security of the building and surrounds, to identify and report repairs to the common parts, and to assist residents with reporting repairs within their flats. You will be a main point of contact for residents and visitors, and you will develop and maintain constructive relationships with residents, carers, partner organisations, service providers and professionals, contractors and volunteers, and members of the public from the wider community. Key responsibilities: To deliver a comprehensive enhanced housing management service that helps residents maintain their tenancy, access housing services and ensures effective sign posting to other service providers To arrange viewings of accommodation, assist with the moving in process and assist with meeting the void turnaround targets as appropriate To enable new residents of sheltered housing to settle into the service To advise, assist and signpost residents to access appropriate services and support either within their sheltered housing scheme or the wider local community To monitor and report any breaches of tenancy agreements and support the housing management team in dealing with complaints and tenancy disputes To support scheme meetings and consultation events, ensuring residents are involved in decisions relating to their accommodation and services To distribute service information on a regular basis To provide a friendly welcoming point of contact for residents and visitors entering or leaving the scheme To be a key holder for the building, allowing access where appropriate and ensuring that communal facilities and the building are secure To maintain a high standard of cleanliness and order in the scheme, ensuring that communal and office areas are clean To be conversant with all health and safety requirements for the scheme and ensure the relevant risk assessments, health and safety checks, communal and residents alarm testing, regular fire alarm testing, and annual inspections are carried out To ensure that scheme and resident keys are kept safe and secure at all times, and tested regularly To carry out regular building walkabouts and inspections, including the exterior, maintaining security, and identifying and reporting any repairs or maintenance required To organise building, communal and alarm system repairs for the scheme, as needed, and ensure access arrangements are in place To liaise with and oversee the work of any staff or contractors providing maintenance or other services to the scheme To maintain accurate records and ensure all confidential data and information is securely held and complies with data protection requirements What the client is looking for: Educated to GCSE standard or equivalent Previous experience in a similar role Demonstrable and relevant experience of providing excellent customer services in varied settings Experience of working with computerised systems and packages Administrative and record keeping experience Excellent, clear and concise written and verbal communication skills Ability to make measured decisions and implement them. Ability to work well under pressure and cope in challenging situations How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.