Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse. As part of Counter Fraud Compliance and Debt Directorate (CFCD) you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever. If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you. Your Role: Making decisions on complex compliance and fraud investigations referrals using Decision Making and Appeals Case Recorder (DMACR) ensuring you provide Central Reassessment Team (CRT) with enough information to calculate an overpayment and decide on recoverability and Civil Penalties. Exercise judgement and interpretative ability where work falls within clearly defined rules and regulations. Dealing with Mandatory Reconsideration requests and MP enquiries, answering queries about the interpretation of rules and regulations, and dealing with more complex cases. Providing comprehensive verbal and written explanations of decisions to customers as required. Return cases to compliance officers and fraud investigations where they have not followed their instructions notifying appropriate stakeholders. Ensuring the Compliance Tracker is completed fully. Liaise closely with your peers and stakeholders both within site and across the Compliance and Fraud Hub Networks. Support your team to maintain both productivity and quality measures and deliver excellent customer service. What do we need to see from you? The successful candidate should be able to demonstrate the following: Excellent organisational skills with ability to work to tight deadlines. Excellent IT Skills. A self-starter: able to identify and progress work on your own initiative, proactively removing blockers to drive outcomes. Flexible in your approach to work, able to respond quickly to changing demands and cope effectively with complexity. Ability to adapt and work pragmatically, whilst considering risks, opportunities and impacts. Lead by example and support Administration Officers (AO’s) with non-complex decision making where required. Desirable skills If based in Wales, the ability to speak Welsh is desirable. Webinar Event We will be holding a webinar event to let you know more about these roles. This will take place on the following date: Wednesday 30th July 12noon to 1pm Complex Decision Maker - 417352 Candidate Information Session Please follow the link to register for the session. Those who attend may be contacted following the event for evaluation purposes to improve our service. Pay, benefits and culture Our teams are friendly and supportive - the work we do is important, but your life, health and happiness come first. In return for your skills, we offer a salary r of £30,975 p.a., an attractive civil service pension with employer contributions of over 28.97% into a defined benefit pension scheme. You'll also get a generous leave package starting at 23 days plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working and family friendly policies Volunteering and charitable giving Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. And lots more CLICK APPLY for further information and to start an application on Civil Service Jobs .