Customer Engagement Lead Salary: £36k North East England Hybrid role At Grafton Recruitment we are excited to be working with a values-driven organisation that plays a vital role in a communities across the North East. We are seeking a passionate and experience Customer Engagement Lead to help the shape and deliver inclusive engagement strategy. THE ROLE: As the Customer Engagement Lead you will: Design and implement a wide- reaching customer engagement approach using a blend of digital and face to face methods, helping to remove barriers and ensure inclusive participation across diverse resident groups. Develop effective systems for gathering and sharing resident feedback and lived experiences, ensuring their voices are clearly represented in internal decision making processes. Lead the creation and rollout of suite of digital engagement tools, including polls, surveys and online forums. Organise and facilitate community events and engagement initiatives aimed at fostering meaningful conversations with residents. Identify opportunities for service improvement. Ensure compliance with relevant regulatory expectations. Manage a Customer Engagement Coordinator.THE CANDIDATE: Successful candidate will demonstrate: Strong communications skills and ability to build trust. Proven track record of managing engagement, involvement and scrutiny projects from beginning to end. Experience with digital engagement platform...