We're working with a leading technology solutions business experiencing rapid expansion, and they're looking for a skilled 3rd Line Engineer to join their collaborative, close-knit technical team.
Key Responsibilities
Act as a senior escalation point for 1st and 2nd line support tickets
Provide advanced troubleshooting, maintenance, and system upgrades
Deliver on-site and remote technical support, ensuring SLA adherence
Lead or assist with project delivery, architecture design, and migrations
Support pre-sales activities, helping scope and recommend technical solutions
Mentor junior engineers and contribute to process improvements
Support the ongoing development of RMM (Remote Monitoring & Management) and IaaS platforms
Maintain accurate documentation and uphold best practices in IT service delivery
Skills & Experience
Prior experience in a 3rd Line or senior IT support role within an MSP environment (essential)
Strong knowledge of Microsoft 365, including Azure AD/Entra, Exchange, SharePoint, Intune
Experience with Windows Server (2016/2019/2022) and Active Directory, DNS, DHCP, Group Policy
Proficiency in virtualisation technologies (Hyper-V Clusters, shared storage, VMware or similar)
Solid understanding of networking - managed switches, VLANs, and firewalls (WatchGuard experience advantageous)
Experience with Veeam or similar backup/disaster recovery tools
Familiarity with hosted telephony systems and RMM platforms
Strong problem-solving, communication, and documentation skills
Willingness to travel occasionally, including overnight stays when required
What's on Offer
Competitive salary up to £42,000 (DOE)
Ongoing professional development and training opportunities
Collaborative team culture within a fast-growing MSP
Exposure to diverse technologies and complex infrastructure environments
Genuine progression pathways into technical architecture and leadership roles
TPBN1_UKTJ