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Job Description
Do you see yourself growing and developing your career in luxury retail?
Our Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail, you will act as a guarantor of excellence, ensuring our clients receive an exceptional experience in our Aftersales Department. You will handle repairs, order parts, and assist clients with warranties, working closely with workshops to ensure timely completion of orders.
About You
* Highly organized with great attention to detail
* A passion for delivering exceptional client experiences
* Excellent communication skills and a natural conversationalist
* Eager to learn and expand your retail and product knowledge
* Flexible team player willing to go the extra mile
* Strong business acumen and an interest in fine watches
About Us
Mappin & Webb has been a cornerstone of English high society for over 240 years, renowned for craftsmanship in silverware and fine jewelry. It holds a Royal Warrant and has a storied history, including the appointment of Crown Jeweller. Part of the Watches of Switzerland Group, we operate over 190 showrooms and online platforms, offering luxury watches, jewelry, and silverware. We pride ourselves on exceptional client service, expertise, and approachability.
Benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Program
* Virtual GP service
* Share Save Scheme
* Birthday Off
* Wellbeing Tools
* Discount Scheme
* Enhanced Maternity Pay
We celebrate diversity and are committed to inclusivity. Your application will be reviewed anonymously based on your qualifications and experience.
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