Role Overview
You will work onsite and report into the Assistant or Store Manager. Your role may involve working on the tills, advising customers, or working in the back shop.
Key Responsibilities
* Help customers and put them at ease – listening, answering questions, giving advice, recommending items, and offering a basket.
* Get to know in‑store offers and schemes and promote them.
* Help the store run smoothly – ensuring products are displayed correctly, providing great service at the tills, and assisting with stock in the stock rooms.
* Work with team members to provide a great shopping experience; keep the store clean and presentable.
Training
You will receive award‑winning training accredited by the Institute of Customer Service. Joining as a Customer Advisor is a great opportunity whether you are starting or looking for a new challenge and could be the start of a new career with us.
Essential Skills & Experience
* Excel in a varied environment and work at pace.
* Communicate and listen effectively.
* Enjoy working as part of a team and promote a collaborative dynamic.
* Understand that the little things make the biggest difference in customer interactions.
* Desire to be a proud brand ambassador for Boots and help customers find the best products.
Desirable Skills & Experience
* Experience providing customer care and delivering excellent customer service.
Salary & Benefits
* Hourly rate: £13.02–£15.10 across selected London locations, increasing after 6 months.
* Boots Retirement Savings Plan
* Discretionary annual bonus.
* Generous employee discounts.
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
* Flexible benefits scheme.
* Access to free, 24/7 counselling and support through TELUS Health – our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you; find out more at boots.jobs/rewards.
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
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