Job Title: Duty Free Retail Manager
Location: Bermuda, Caribbean
Our Client seeks a Retail Store Manager to join their dynamic, fast growing business. Reporting to the CEO, you will contribute to delivering their exciting vision to set a new benchmark in duty free retailing for this flourishing entrepreneurial business.
The vision was to set a new standard in duty free retail and to create a truly outstanding customer experience. The stores celebrate the colour, vibrancy and life of Bermuda in a space where the customer experience is created through a welcoming environment, lovingly designed products, friendly people and excellent service.
Their customer profile has been researched in detail and created a carefully curated mix of products designed to appeal to visitors and local Bermudians equally. The products have their own story to tell and are designed to celebrate the history and culture of the island. An enticing range of gifts and treats for women, men and children was created with uncompromising attention to detail. A bespoke champagne, wine and spirits range was hand picked by their in-house connoisseur, while a carefully edited range of International brands was selected to surprise and inspire customers and reflect the ethos to offer “brands we love, brands with stories and brands with purpose.”
This will be an excellent opportunity for you if the prospect of joining an entrepreneurial owner led business with a real sense of purpose excites you. They are a small team where the contribution of each member of the team counts and is equally valued.
* They are seeking a dynamic and results-driven Retail Store Manager to oversee the daily operations of their retail stores. The ideal candidate will be responsible for managing all aspects of the stores, including staff supervision, sales performance, customer service, inventory control, and ensuring the store achieves its financial goals. This role requires a strong leader with a passion for delivering exceptional customer experiences, driving sales growth, and maintaining an efficient and profitable store environment.
* To succeed in this role, you must have extensive experience within a retail environment. Retail management, sales and customer service is required. You should also have strong strategic, analytical, and communication skills. You should be able to travel and be based overseas, and work flexibly, including weekends and holidays.
Key Responsibilities:
· Staff Management and Development:
* Recruit, hire, train, and onboard new employees.
* Supervise, motivate, and provide guidance to a team of sales associates.
* Conduct regular performance reviews and offer constructive feedback.
* Foster a positive and productive work environment to ensure employee satisfaction and retention.
* Schedule staff shifts to ensure optimal coverage during peak and off-peak theirs.
· Customer Service Excellence:
* Ensure high standards of customer service are met at all times.
* Address customer complaints or concerns in a timely and professional manner.
* Train staff to deliver exceptional customer service and foster strong customer relationships.
* Create and maintain a welcoming and positive store environment for customers.
· Inventory and Stock Control:
* Oversee inventory management, ensuring adequate stock levels and proper organization of merchandise.
* Conduct regular stock checks and manage replenishment orders.
* Ensure all stock is displayed in an attractive and organized manner.
* Minimize stock loss by monitoring product security and ensuring accurate stock records.
· Store Operations:
* Oversee the daily operations of the store, including opening and closing procedures.
* Ensure the stores are clean, well-organized, and complies with all health and safety regulations.
* Visual Merchandising - Overseeing the presentation of products in the stores to maximize appeal and sales.
* Implement and maintain store policies, procedures, and standards.
* Ensure all promotions, displays, and merchandising strategies are executed effectively.
· Reporting and Administration:
* Prepare performance data for upper management when required.
* Keep accurate records of store activities, including inventory, staff schedules, and sales performance.
* Provide input on purchasing decisions and stock management based on customer trends and sales data.
Your experience:
* Proven solid track record in duty free retail management.
* Overseas experience minimum 12 months, preferably Caribbean.
* Strong leadership and team management skills, with a demonstrated ability to motivate and develop staff.
* Exceptional organizational and multitasking abilities.
* Excellent communication and interpersonal skills.
* Merchandising skills.
* Computer skills essential for onsite helping
Benefits:
* Competitive tax free salary.
* Accommodation provided - fully serviced.
* Car provided.
* Performance bonus.
* Opportunities for professional development and advancement.
* Vibrant and diverse working environment.
* Working overseas.