Account Director
Location: Berkshire (Hybrid — 2 days per week in the office, non-negotiable)
Salary: £60,000–£65,000 (approx.)
In a nutshell: We need someone with strong AD experience specifically within a pharma-focused agency, with a track record of delivering tactical items such as IVAs, leave pieces, VAEs.
Must have the skills to develop a detail aid or create a fully-fledged creative campaign with strategy tailored for pharma clients who can also lead a capable client service team.
The Opportunity
My client is an independent, award-winning creative communications agency working across the health and well-being space. They deliver local, international, and global campaigns for a variety of pharma clients. Their focus is on building strong, lasting relationships — whether between doctor and patient, prescriber and therapy area, or agency and client — and showing how these relationships drive brand success.
They’re now looking for an Account Director who’s hands-on, proactive, and ready to lead from the front. Someone who loves client work, thrives in a fast-paced creative environment, and can motivate and develop a talented team. This role is ideal for someone already operating confidently at AD level, rather than a SAM looking to step up, as there’s already a strong internal development pipeline in place.
They’re looking for someone who’s fun, energetic, and genuinely passionate about what they do — someone who takes pride in delivering outstanding work and enjoys collaborating across teams.
About You
You’re a confident, commercially astute Account Director with a proven background in healthcare communications. You love the mix of strategy, creativity, and client service — and you bring energy, positivity, and leadership to everything you do.
You will have:
•5–6 years’ agency or client-side experience (healthcare essential)
•Experience delivering multi-channel campaigns (e.g., Veeva CRM, CLM, Engage, etc.)
•Strong understanding of the healthcare and pharma landscape, including codes of conduct and NHS structure
•Proven success leading and growing client accounts locally, internationally, and globally
•Experience managing teams and mentoring junior colleagues
•Excellent communication, organisation, and relationship-building skills
Key Responsibilities
Stakeholder Management
•Build strong, trusted relationships with clients, acting as a key strategic partner.
•Lead client meetings, providing clear, confident updates and recommendations.
•Keep internal teams informed with regular project updates, ensuring smooth workflow across creative, production, and client review platforms.
Account and Project Leadership
•Oversee brand planning, campaign strategy, and tactical execution across multiple therapy areas.
•Ensure all deliverables align with client objectives, budgets, and timelines.
•Proactively identify opportunities for account growth and new business.
Financial Oversight
•Review proposals, estimates, and POs; support accurate budget management and reconciliation.
•Lead on larger proposals and scopes of work, ensuring commercial viability.
Team Development
•Manage, mentor, and motivate account team members.
•Support performance reviews and personal development plans.
•Ensure adherence to agency processes and uphold company values.
Process & Delivery Excellence
•Streamline workflows and identify process improvements to enhance efficiency.
•Lead on materials uploaded to client review platforms (e.g., PromoMats), managing feedback and next steps.
•Support consistent high-quality delivery across all accounts.