Salary: £33,216 - 33,216 per year Requirements: Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support Strong problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment Flexibility to work shifts between 7:00 AM and 1:00 AM, including weekends and public holidays, on a rotating 4-on, 4-off shift pattern Responsibilities: Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required Work efficiently in a high-volume IT Help Desk environment Technologies: Support Office 365 Windows More: We are a fast-paced, forward-thinking company located in modern Birmingham offices. We pride ourselves on our supportive IT Service Desk team that emphasizes training and internal progression. With a competitive pay of £16.02 per hour and ongoing training in IT systems and service desk tools, we foster a fun and social team culture that promotes internal progression and IT career development. last updated 16 week of 2026