The role holder will be responsible for delivering high-quality case management and administrative support across all aspects of the Help to Buy – Wales scheme. This includes managing a varied caseload of new and existing buyer applications, processing post-completion events, and ensuring compliance with scheme rules and service level agreements. Key responsibilities include: Handling a high volume of detailed cases from application to legal completion Processing redemption and non-redemption tasks such as subletting, remortgaging, and name changes Verifying legal and financial documentation in line with scheme requirements Providing excellent customer service to buyers, mortgage advisors, conveyancers, and valuers Maintaining accurate records and contributing to process improvements Supporting colleagues and mentoring where required What we’re looking for: Strong administrative experience with excellent attention to detail Ability to manage competing priorities and meet tight deadlines Confident communicator with a professional and proactive approach Skilled in Microsoft Office (Word, Excel, Outlook) Experience in case handling, mortgages, or shared equity loans is desirable Welsh language skills are a plus If you're organised, customer-focused, and ready to make a difference in helping people across Wales access homeownership, we’d love to hear from you.” About us Our mission is to unlock economic potential in Wales and enhance the local economy by providing sustainable, effective finance. When our businesses thrive, they create a higher number of better quality jobs. The taxes they pay strengthen our public finances. The people they employ strengthen our communities. When Welsh businesses are strong, Wales is strong. The Benefits Employee Assistance Programme State of the art IT equipment Volunteer days An employer of choice We continuously monitor industry best practices so we can deliver excellence while offering our colleagues flexibility and a great work/life balance: Offering a competitive salary and benefits package Providing office spaces and a work environment that promotes smarter working Encouraging our colleagues to adopt a working pattern that fits in with their personal circumstances as well as the business needs We champion an equal and diverse workplace and continually implement strategies to make sure we’re always achieving this: Delivering a well–being programme each year targeted at physical and mental well–being Achieved certification by ' Great Place To Work ' and included in the UK's Best Workplaces™ list. Using exit interviews to seek feedback and continuously improve Acting on feedback from annual staff surveys and other feedback throughout the year Continuously reviewing performance statistics and acting where appropriate We deliver a dedicated well–being strategy that supports the mental, physical and financial well–being of our colleagues: Aligning our objectives with our business goals and recognising great performance Investing in our colleagues’ development by providing a range of training opportunities to meet individual, team, and business needs Rolling out the career progression framework providing a structured opportunity to progress all parts of the business People are our greatest asset and fundamental to our long–term success: Delivering smarter working and digital transformation, measuring the impact on job satisfaction and productivity Holding regular innovation workshops and encouraging agile projects through our project initiatives Promoting an inclusive culture through regular newsletters and communication and a collaborative means of gathering and using feedback from across the Development Bank Group Actively seeking feedback from our colleagues, particularly at the half year and annual events The benefits Below is a taste of what we offer. Check out the full list here. Wellbeing Career progression Hybrid working Work life balance Documents