Salary: £55,000 - 75,000 per year Requirements: Proven experience as a Business Analyst working with Dynamics 365 CE / CRM in an end-user or partner environment Strong understanding of CE modules: Sales, Customer Service, Marketing (or equivalent) Ability to map processes, gather requirements, and translate them into functional specifications Hands-on experience with Power Platform (Power Automate, Power Apps, Dataverse) Excellent communication skills with the ability to influence and engage stakeholders at all levels Strong analytical mindset and problem-solving capability Experience working in Agile delivery environments (desirable) Exposure to integrations, APIs, or working alongside technical teams (desirable) Knowledge of data governance, security roles, and environment management (desirable) Experience supporting CRM change management and adoption programmes (desirable) Responsibilities: Engage with stakeholders to understand business processes, challenges, and improvement opportunities Translate business needs into detailed functional requirements, user stories, and acceptance criteria Facilitate workshops, discovery sessions, and process mapping activities Serve as the internal subject matter expert for D365 CE modules (Sales, Customer Service, Marketing) Configure and customise CE using out-of-the-box capabilities, workflows, business rules, and Power Platform components Support solution design, ensuring alignment with best practice and platform governance Analyse existing processes and recommend optimisations aligned to CRM capabilities Support user adoption through training, documentation, and hands-on guidance Champion continuous improvement and help embed CRM as a core business tool Work with internal teams and external partners to deliver enhancements, upgrades, and new features Support testing cycles (SIT, UAT), ensuring solutions meet business expectations Contribute to roadmap planning and prioritisation of CRM initiatives Technologies: CRM Support Marketing Security Office 365 More: We are a forward-thinking organization investing heavily in our digital transformation. We are seeking a skilled D365 CE Business Analyst to play a pivotal role in shaping, optimising, and enhancing our CRM capability. This is a hands-on, business-facing role where you will work closely with stakeholders across Sales, Marketing, Customer Service, and Operations to ensure Dynamics 365 CE is delivering maximum value. We offer a hybrid working model, competitive salary, and a collaborative culture with a strong investment in our digital transformation initiatives. last updated 5 week of 2026