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TUI Group is the world’s number one integrated tourism business.
A great opportunity has arisen to join the TUI Airport Operations team as an Airport Operations Coordinator. You’ll be the friendly face that our suppliers and internal colleagues can depend upon when faced with challenges at our UK airports.
You’ll co-ordinate and supervise the daily TUI operations at dedicated airports, with responsibility for the oversight, execution, and continuous improvement of a safe, efficient, on-time, and compliant delivery of airport customer services and operational activities. You’ll do this through regular and effective checking and management of third-party suppliers at assigned airports. You'll provide direct support and assistance to ensure delivery of the TUI operation and uphold customer standards when required, including working closely with our contracted partners. Direct support may include performing aircraft and departure duties to support the operation.
If you’re a natural problem-solver with an eye for detail in compliance and a customer-focused mindset, we would love for you to apply to join our team.
This opportunity involves hours aligned to our operations, so you will need to be able to commit to flexible shifts that will include early, late, and weekend shifts.
Applications close 15 June 2025
About Our Offer
* Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
* Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
* A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
* Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
* Community: Get involved with local charity and sustainability initiatives like the TUI Care Foundation.
About The Job
As Station Operations Coordinator, you’ll be responsible for:
* Supervising the daily TUI operations at dedicated airports and ensuring the delivery of safe, compliant, efficient, on-time, customer-focused Ground Operations processes and activities.
* Delivering operational SLAs and KPIs with third-party suppliers, measured by daily checks and reporting.
* Completing regular quality and performance checklists and supporting incident investigations and safety reports.
* Identifying opportunities for change and improvement with third-party suppliers, participating in development and implementation of improvement programs.
* Contributing to daily calls with suppliers by evaluating actual operations during your duty.
* Developing and maintaining relationships with local airport duty management teams, Airport Authorities, and government agencies.
* Supervising and overseeing the delivery of high-quality customer service to all passengers.
* Providing subject matter expertise to ensure Ground Operations initiatives are delivered at airports.
* Performing aircraft and departure duties to support the operation as required.
* Supporting ad-hoc projects as opportunities arise.
* Travel to support other airports on the network may be required, with expenses covered according to our travel policy.
About You
* Experience in aviation and/or ground handling preferred.
* A self-motivated, energetic individual who thrives on making things happen behind the scenes within ground handling.
* Great communication skills to connect within your airport base and optimize third-party supplier performance.
* Ability to work collaboratively with diverse teams.
* Experience monitoring third-party suppliers is desirable.
* Ability to self-manage time in a fast-paced operational environment with conflicting priorities.
* Operational thinking with a focus on regulatory compliance.
* Ability to audit and investigate compliance breaches.
* Knowledge of IT systems such as Microsoft Office and departure/check-in systems.
* Flexibility with work hours to meet the flying programme.
* Ability to provide 5 years’ verifiable work history, including references for any employment gaps.
* Driving licence preferred, as you may need to drive in airport areas.
We embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We support candidates with disabilities and impairments—please let us know if you require assistance.
SECURITY CLEARANCE STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees. We’ll guide you through the process and necessary information.
For UK roles, a full 5-year reference check and criminal record check for all countries resided in over 6 months in the past 5 years are required (costs may apply).
Seniority level
* Associate
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Hospitality
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