You know that moment when a customer finally gets it - when confusion turns into confidence? Thats the moment youll create every day in this role. Customer Success Specialist (SMB ERP) Location: National (Hybrid) Salary: £50,000 £60,000 base performance bonus, plus other benefits Stack We build ERP software that helps small and medium-sized businesses run smarter, faster, and with less chaos. But software alone doesnt change a business people do. Thats where you come in. Youll be the guide, the translator, the trusted partner. The person who takes customers from this looks complicated to I dont know how we lived without this. And you wont just do this from behind a screen. Youll be out in the real world, sitting with customers across the UK, understanding how their business actually runs, and helping them make it better in person, where it matters most. Youll see the impact first-hand. Payoff Heres what success looks like: New customers hit the ground running onboarded smoothly and confidently Businesses actually use the ERP system to run their operations, not just log in occasionally You spot risks before they become problems and turn them into wins Customers trust you not just as support, but as a go-to advisor for improving how they work Day to day, youll be: Leading onboarding and implementation for new SMB customers both remotely and on-site Delivering engaging training sessions (live, recorded, and in-person) that actually stick Travelling regularly to customer sites nationwide to build relationships and understand their workflows first-hand Analysing usage data to spot gaps, opportunities, and risks Advising customers on smarter workflows and better ways to use ERP Building real relationships the kind where customers are genuinely glad to see you, not just hear from you During your probation period, youll spend more time in the office near Nottingham to immerse yourself in the product, team, and customers. Once youre up to speed, the role shifts to a more flexible model with a heavier weighting toward working from home, balanced with regular travel to customer sites. What makes this role special Top-tier salary £50k£60k bonus, plus a wider benefits package Real ownership Youll manage your own portfolio of customers and directly influence their success Face-to-face impact Regular travel means you build deeper relationships and deliver real, visible change True hybrid working Office immersion early on, then flexibility with a home and field-based focus Direct access to leadership Work closely with senior leadership, where your ideas will be heard and acted on Growth through mastery Deepen your ERP, consulting, and customer success expertise fast Who this is for Youre someone who: Has 5 years experience working with ERP systems in a customer-facing role Is happy to attend office when required near Nottingham during probation, then transition to a flexible hybrid model Enjoys being on the road and working directly with customers in their environment Loves helping customers win and takes pride in their success Can explain complex systems in a way that just clicks Spots patterns in data and turns them into action Takes initiative instead of waiting to be told Builds trust quickly and naturally Invite If you want a role where youre not just behind a screen where youre out in the field, making a real difference to how businesses operate this is it. Apply now and help turn customers into confident, successful power users. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.