Customer Experience Director
Location: Remote
Salary: £94,671.46 per annum
Closing Date: 19 December 2025
They are on the hunt for a Customer Experience Director to lead their customer-facing housing management teams. If a candidate has a proven track record of delivery and is decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be them.
They are seeking an open-minded, credible, talented leader to join their Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood-related services.
They recognise that everyone is on a journey these days, but they truly are on one—evolving their operating model so that despite their size and geography, they remain connected to their customers and communities, ensuring service delivery is responsive, easy, local and personal.
The successful candidate will be a subject matter expert in housing management and will be responsible for making sure they are winning for their customers by actively listening and ensuring teams are equipped and empowered to deliver excellent services that meet current and emerging customer needs.
Through strong change and performance management, process review, systems and policy develo...