Lincoln Ref: VA2925 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Steer Automotive Group, Lincoln Deliver Outstanding Service with a Leading Name in Automotive Repair Are you a people-focused professional who thrives on creating great customer experiences? Join Steer Automotive Group in Lincoln as a Customer Service Advisor and become a vital part of a team that puts customers first—every time. About the Role As a key member of our front-of-house team, you'll be the first point of contact for customers at our Lincoln site. You’ll manage the customer journey from start to finish, ensuring every individual feels informed, supported, and confident throughout their repair experience. Key Responsibilities Efficiently book vehicles in and arrange collections and returns Handle inbound and outbound calls and email enquiries professionally Manage customer concerns and resolve issues swiftly and effectively Keep internal systems and insurer portals accurately updated Build rapport with customers while maintaining detailed administrative records Work to performance targets, including customer satisfaction and service KPIs Assist with vehicle movement onsite when required What We’re Looking For Experience in a customer service role (automotive industry preferred) Excellent communication skills—face-to-face, phone, and email Strong organisational skills and attention to detail Ability to multitask and stay composed in a fast-paced environment Confident using computer systems and Microsoft Office A proactive team player with a positive attitude Local knowledge of the Lincoln area is a plus (for vehic le logistics) What We Offer A permanent role with one of the UK’s fastest-growing accident repair groups A supportive and friendly team culture Opportunities for professional development and career progression Competitive salary and employee benefits Apply Today If you're passionate about customer service and ready to make a real impact, apply now to join the Steer Automotive team in Lincoln. Steer Automotive Group – Driven by Excellence. Powered by People.