Head of Operations - Social Housing Repairs & Maintenance
Up to £115k + bonus + car allowance + benfits
Midlands Region
We're seeking a senior Head of Operations to lead a Midlands region delivering reactive and planned refurbishment works within Social Housing. The role has responsibility for several long-term, multi-million-pound contracts with a total regional turnover of circa £35-40m.
Covering the East and West Midlands, you'll set the strategic direction for the region, responsible for regional P&L, client relationships, operational performance and growth. Ideal candidates will be proven senior operational leaders with strong commercial acumen, experience managing large teams, and a background in social housing or similar asset-intensive environments.
Key Responsibilities:
Drive operational performance and deliver excellent customer outcomes aligned to service level agreements
Own and manage the regional P&L, reviewing commercial performance and reporting at Board level
Set a clear vision, direction and strategic goals for the region
Build and maintain long-term, strategic client relationships
Provide regular strategic and operational updates to the Board
Identify opportunities to expand services with existing clients and develop robust business cases for new work
Leverage industry networks to identify new clients and services, presenting compelling commercial proposals
Ensure appropriate due diligence is completed ahead of all bids
Champion talent development and succession planning across the regionRequired skills & experience:
Strong stakeholder and client relationship management skills
Strategic thinking, commercial awareness, and a genuine commitment to delivering high-quality, customer-focused services.
Confident leading large, diverse teams, influencing senior stakeholders, and driving performance across complex programmes of work.
Proven experience driving performance and success on a portfolio of comparable works in the Social Housing sectorHead of Operations Salary & Benefits:
Base salary up to £115,000
Performance-related bonus
Executive benefits package
Influence and autonomy within a growing business
Clear path for progressionFor a chance of securing this role, please apply online now or contact Bianca on (phone number removed) for more information