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We're looking for a superstar Assistant Manager, could it be you?
Royal Liver Building 360 Tour is the award-winning visitor experience based in Liverpool’s iconic Royal Liver Building. The fully guided tour takes in breathtaking views from the 10th and 15th floors of the City Region and beyond as well as a world-class 270-degree audio visual experience set behind the clock faces of the West Tower.
Operated by Heritage Attractions Ltd, the name behind some of the UK’s most well known landmark attractions including Land’s End and Snowdon Mountain Railway, Royal Liver Building 360 Tour is looking for an outstanding candidate with a real passion for history and the drive to deliver exceptional experiences to our visitors to join the team and continue to grow the attraction into the future
Job Overview
To assist the Attractions Manager to ensure the smooth operational running of the attraction, ensuring focus on exceeding expectation of the guest and delivering the best experience for all guests and staff whilst adhering to all company, financial, legal guidelines.
Salary £25,500
Business Responsibilities
· To take full responsibility of all aspects of Health and safety and fire safety regulations
· To perform some elements of Human resources i.e., recruitment, employee files updated regularly
· To assist the Attractions Manager of the operational performance of the business
· To run the attraction to the same standard as the Attractions Manager in their absences
· To take an active role with driving revenue including retail, marketing and social media
Site Responsibilities and Duties
· To ensure the guest journey is always delivered to the highest standard
· To ensure all staff always working to the required company standards (manage staff). Perform walk rounds of the site from a customer’s perspective, ensuring the site is clean, tidy and safe at all times
· Deliver any relevant information that the presenters need to be aware that could have an impact on their tours
· To demonstrate excellent working practice in regard to all legal requirements including health & safety and fire safety
· To operationally run shift both in conjunction with other site management and independently in their absence
· To display a positive can-do attitude to all tasks ensuring completed to the required standards
· To be responsible for the cash handling procedure being followed while in charge of venue
· To ensure all cash is reconciled correctly and all cash counts are accurate before leaving at the end of your shift
· To act as a role model to all staff and always lead by example
· To consistently demonstrate attention to detail and high standards
· To communicate and work with management on any potential issues and repairs
· To Perform any task pertinent to the operation as directed by Senior Management
· Correct opening and closing procedures are adhered to ensure the site is adequately secure, safe and legal
· To ensure site is running at correct labour levels in line with agreed financial targets.
· Host and operate events along with the Attractions Manager, communicating with all staff on shifts of their roles and responsibilities
· Ensuring that all customer feedback is replied to i.e., email, TripAdvisor and social media.
Person Specification and Experience
You will have ideally have had experience managing a business including running shifts solo with experience of the relevant systems and procedures required in a customer facing operation.
· Leading and delegating a small team
· Outgoing and bubbly personality
· Experienced in operating a business and the systems within it
· Speaking in front of large groups
· Positive attitude towards your work
· Ability to always be proactive
· Willing to learn new things and bring new ideas to the table
· The ability to deliver tours to guests if required
· Being a team player
· Use your own initiative
· The ability to research and always considering any new content which could make the customer experience a more enjoyable one.
* Company pension
* Private medical insurance
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Museums, Historical Sites, and Zoos
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