About The Role
We are seeking to recruit an Asset and Operations Co-Ordinator to provide support to our both the IT Service Desk and Estates Helpdesk teams within the Infrastructure Directorate. This role provides an essential co-ordinating function for the IT Service Desk and Estates Helpdesk, ensuring tickets are logged, assessed and actioned in either the IT Service Management tool (EasyVista) or Computer Aided Facilities Management tool (PlanOn).
You will work with a team of Co-ordinators to support the Directorate with planned and reactive maintenance activities. This includes scheduling planned maintenance tasks, coordinating with contractors and managing maintenance data within the Computer Aided Facilities Management (CAFM) system to ensure timely and efficient service delivery. You will also support the lifecycle management of IT equipment, including tracking, replacement, and recovery. You’ll ensure procurement processes are followed, stock levels are maintained, and asset records are accurately updated. Enquiries are raised via multiple methods including phone, email, face to face and via the ITSM/CAFM self-service portals. The role also co-ordinates with other Estates team members via 2-way radio. Some prior experience of working with either ITSM, CAFM or Contractor Control systems would be an advantage. The role will be primarily based at our Penryn Campus but may require occasional support at the other campuses.
About You
Reporting to the Service Desk Manager, the successful candidate will provide excellent customer services to staff and students of Falmouth University, University of Exeter, The Students Union and other partner organisations/contractors. You will have relevant experience in a customer relations environment, preferably as a ‘front line’ member of staff, good organisational skills and the ability to work without direct supervision. Alongside these key skills, we are looking for a positive, supportive and a flexible team player. We would like to hear from candidates who can also offer the following:
1. Experience working in a customer facing role
2. Excellent interpersonal and written communication skills
3. A professional and proactive approach to team working
4. The ability to build effective professional relationships with colleagues, contractors and external stakeholders
5. Some experience using IT or Estates management systems
For full details of the skills/experience required, please see the job description above. This position is offered on a permanent, part-time basis working 18.75 hours per week contract, with some flexibility around working pattern, Monday to Friday. The role is campus based and limited remote working is available where agreed with the line manager. Some out of hours work may be required around critical periods such as Welcome Weekend and Graduations. If you are looking to have an informal discussion about the vacancy ahead of applying please email recruitment@fxplus.ac.uk. The closing date for this position is Sunday 9 November 2025. Interviews will be held week commencing 17 November 2025.
About Us
Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.
It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including: - Employer Pension Contribution up to 10% - 26 days + 8 days bank holiday - Life Assurance - Subsidised Sports Centre Membership (Gym & Fitness Classes) - Enhanced Maternity/Paternity Pay - Cycle Scheme & Home & Tech Scheme - Vivup Lifestyle Discounts
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.