Customer Services Specialist
Telford, Shropshire
Manufacturing Business
Competitive Salary + 33 days holiday + Pension + Life Assurance (x3) + Healthcare + Hybrid Working Options.
Monday – Friday (8:30am – 5:00pm).
This is a great opportunity for a passionate customer services person to join a successful, progressive manufacturing business who have a long-standing presence in Telford.
Role Description.
* Receive and process client orders.
* File applications for the selection of goods in the warehouse.
* Process customer documentation, ensuring orders are fulfilled and the customer database is kept up to date.
* Send information letters to the clients.
* Arrange, sort and archive shipping documents in a timely and proper manner; amend the documents for shipment in due time (in cases of return, defective goods, re-sorting, incorrect prices).
* Issue invoices for payment.
* Produce reports as defined and required.
Skills and Qualifications.
* Competent user of Microsoft Office.
* Excellent customer service skills.
* Good communication skills, both verbal and written.
* Ability to interface effectively with internally and externally customers.
* Commitment to working as part of a team.
* Ability to work in a fast-paced environment whilst maintaining a high level of data accuracy.
* Previous administrative experience within a Customer Services Department (desirable).
This is an excellent long term and secure opportunity for a person passionate about providing an excellent customer services experience.
Interest, click ‘apply’ to submit your application