Grade UE05: £29,588 - £33,951 per annum
USG / Registry Services / Student Support Operations
Full time: 35 hours per week
Fixed-term: 12 months
The Opportunity:
Registry Services are looking for a customer-focused and detail-oriented Fees and Student Support Officer with good numeracy skills. The post holder will assist the Fees and Student Support Managers in the processing of fee assessment enquiries and applications, ensure all tuition fees, research costs and other related fees are assessed, recorded and extracted accurately. They will also assist with the administration and processing of the US federal and private financial aid to ensure the University meets compliance requirements including origination of loans, validation of attendance, processing entrance and exit counselling and ensure the accurate transmission of student support information to the Student Loans Company (SLC) and the Student Award Agency Scotland (SAAS).
Your skills and attributes for success:
Educated to Higher Grade level (or equivalent) with relevant experience of working within an office environment, preferably with experience of working in student fees within a Higher Education institution.
Good organisational skills and ability to supervise staff, which will include organising, prioritising and the ability to influence and provide guidance and support to staff.
Ability to work with minimum supervision in an accurate and consistent fashion and to maintain high standards when working under pressure.
Good numeracy skills and basic knowledge of financial accounting principles
Good IT skills and ability to devise IT solutions for business processes.
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