Deputy Site & Customer Service Assistant
Join to apply for the Deputy Site & Customer Service Assistant role at Cawood
Deputy Site & Customer Service Assistant
3 weeks ago Be among the first 25 applicants
Join to apply for the Deputy Site & Customer Service Assistant role at Cawood
Get AI-powered advice on this job and more exclusive features.
This role is located in NRM, within the Cawood Scientific Agriculture Division. NRM, part of the Cawood Scientific Group, are the UK’s largest independent provider of agronomic and environmental waste analysis for land-based industries. We offer water, soil, manures, fertilisers and plant tissue analysis to farmers, growers and agronomists for improved farm productivity, as well as land-based environmental services including composted waste, anaerobic digestate, effluents and industrial renewables. Learn more about NRM by clicking here.
Job Description
JOB PURPOSE
This position is on a permanent contract.
* To assist our clients with their queries which we receive by telephone or email, alongside completing Contract reviews and producing both analytical Gold Card and Advisory Soil reports once the status of the analysis permits, all in a timely fashion.
* Assisting with the Soil Card entry & Courier bookings alongside filing all associated paperwork
* Deputising for the SRP (Site Lead) with all Health and Safety matters.
* Assisting with the booking of contractors for facility work and the completion of Permits to work.
Job Accountabilities
* Production of analytical result reports for customers.
* Contract review of customer analysis requests once scheduled, to ensure the samples have been allocated to the correct account and have the correct analysis flagged, plus addition of supplementary information to the relevant records
* Checking and then subsequently investigating why reports are delayed and then reacting accordingly to remedy the issue
* Familiarity with telephone system (placing calls on hold/transferring calls) and be able to deal with them appropriately through a broad knowledge of the company’s operations.
* Communicate in a friendly and helpful manner to both our customers and other members of staff.
* Assist with filing in downtime.
* Assist with courier bookings with external courier company and rebooking and investigating failed collections.
* Maintain high standards of work at all times.
CORE COMPETENCIES
* Understanding of life science - desirable
* Accuracy, precision & attention to detail
* Friendly and professional telephone manner
* Ability to work well in a team in a busy environment.
* Excellent organisational skills
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at Cawood by 2x
Sign in to set job alerts for “Customer Service Assistant” roles.
Sales And Customer Service Advisor (Leicester)
Dereham, England, United Kingdom 2 weeks ago
Customer Assistant - Instore Bakery - Christchurch Simply Food
Christchurch, England, United Kingdom 2 weeks ago
Customer Assistant - Food - Christchurch Simply Food
Christchurch, England, United Kingdom 2 days ago
Norfolk, England, United Kingdom 1 week ago
Customer Assistant - Food - Christchurch Simply Food
Christchurch, England, United Kingdom 2 days ago
King's Lynn, England, United Kingdom 1 day ago
Christchurch, England, United Kingdom 4 days ago
Customer Assistant - Foods - Christchurch Simply Foods
Christchurch, England, United Kingdom 2 weeks ago
King's Lynn, England, United Kingdom 3 hours ago
Dereham, England, United Kingdom 1 day ago
Norfolk, England, United Kingdom 1 month ago
Business Support Officer – Care Leaver Council Tax
Norfolk, England, United Kingdom 1 day ago
Christchurch, England, United Kingdom 1 month ago
Snetterton, England, United Kingdom 2 weeks ago
Thetford, England, United Kingdom £25,500.00-£25,500.00 9 hours ago
Dereham, England, United Kingdom 2 weeks ago
Norfolk, England, United Kingdom 1 month ago
Norfolk, England, United Kingdom 2 days ago
Larling, England, United Kingdom 3 weeks ago
King's Lynn, England, United Kingdom 2 days ago
King's Lynn, England, United Kingdom 2 days ago
Sutton Bridge, England, United Kingdom 6 days ago
West Stow, England, United Kingdom 6 days ago
Sutton Bridge, England, United Kingdom 2 weeks ago
King's Lynn, England, United Kingdom 3 weeks ago
Joules Sales Assistant - Wells Beach (N96919)
Wells-Next-The-Sea, England, United Kingdom 6 days ago
Burnham Market, England, United Kingdom 3 days ago
Sutton Bridge, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr