General information
Job Posting Title Assessment Centre Manager Date Monday, September 1, 2025 City Lancaster Country United Kingdom Working time Full-time Closing Date 15-Sep-2025
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Salary - £38,000
Hybrid role with some home working.
This role will ideally be based at Barrow or Lancaster, but we can consider applications from candidates based at Carlisle or Workington. Travel between all 4 sides will be required as part of the role (support with travel expenses will be provided).
Closing date - 15th September.
Benefits include:
1. 25 days annual leave
2. 9% combined pension
3. Flexible benefits package
4. Holiday trade scheme
AC Manager is a Manager role within Operations, reporting to the Area Manager.
The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety.
5. Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels
6. Deliver team objectives and performance against targets through robust performance management methods
7. Facilitate communications which support delivery
8. Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery
9. Work with Area Manager to drive continuous improvement and disseminate though team
10. Investigate and resolve customer complaints and escalate serious complaints as required
11. Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required)
12. Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets
13. Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution
14. Support the continuous professional development of staff and encourage shared learning
15. Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence
16. Other ad hoc duties as required
17. Clinical ACMs should retain and maintain their approval for all areas they are trained, and as and when required by the operation you will be expected to carry out assessments and other clinical duties
18. Experience leading and developing teams
19. Experience of delivering challenging performance targets
20. Clinical experience helpful but not essential
Individual Competencies
21. Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer/client service
22. Delivers high quality work; manages and monitors the quality of work by team and takes action to ensure standards are met
23. Able to meet workload requirements and to manage, allocate and monitor team workload to meet output expectations
24. Able to build good working relationships and promote cooperation within and across departments/locations to deliver results
25. Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand and influence a range of audiences
26. Able to champion direction set by senior management and inspire team to deliver results
27. Able to drive continuous improvement