House Manager – Retirement Living ¦ Kenilworth Warwickshire Location: Finham Court, Kenilworth WarwickshireHours: 25 hours per week (Monday to Friday, all year round)Salary: £17,908.61 (actual) plus bonus and excellent benefits Make a Difference Every Day Are you passionate about delivering exceptional customer service?Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK’s leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Stroud. Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: Group personal pension and life assurance Employee Assistance Programme Flexible working hours Work in beautiful surroundings Generous annual leave (25 days, rising to 28 days) plus bank holidays Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more) Role Overview – House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: Welcoming new homeowners and helping them settle into their new homes Providing a front-of-house service and engaging warmly with all visitors Being the first point of contact for residents and offering assistance, guidance, or support Managing supplier relationships to ensure smooth day-to-day operations Acting as the face of McCarthy Stone for homeowners’ families and friends Handling resident concerns with sensitivity, confidentiality, and respect Overseeing estate management, including communal areas, gardens, and grounds Supporting the development of a strong community through organising social events and regular resident meetings Ensuring compliance with all Health and Safety requirements About You – What We’re Looking For We’re looking for someone who: Has excellent communication skills and a proactive attitude Has previous experience in a customer-facing or service management role Demonstrates professionalism and a commitment to high-quality service Enjoys variety and takes initiative in a busy environment Can solve problems effectively and remain calm under pressure Is comfortable using Microsoft Word, Outlook, and other basic digital tools Has an awareness of basic Health and Safety (training will be provided) Holds or is willing to obtain first aid qualifications (training provided) Training & Development You’ll receive full support and professional training through our in-house development programmes, which include: First Aid certification Dementia Friends training Workplace safety courses Ongoing development and progression support Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact — we’d love to hear from you. Applications are reviewed as soon as they’re received. We may appoint before the closing date, so early application is encouraged. Please note:McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.We do not currently offer sponsorship — applicants must have the right to work in the UK. LI-GM1 INDHP