Customer Support Advisor
Are you looking for a role that offers development and the opportunity to make a real impact? As a Customer Support Advisor, you will be the first point of contact for customers, providing exceptional support and guidance. This role is perfect if you want to grow your skills in a dynamic, supportive environment.
Customer Support Advisor Responsibilities
This position will involve, but will not be limited to:
1. Handling a high volume of outbound warm calls daily to gather relevant information from customers, supporting their registrations and renewals to ensure compliance and smooth operations.
2. Responding to service enquiries promptly, maintaining high standards of customer service to foster long-term relationships.
3. Logging and updating customer information accurately in the systems to support efficient processes and data integrity.
4. Collaborating with team members to meet targets and deliver excellent service, contributing to the ongoing success of the support team.
5. Supporting the onboarding process for new customers, ensuring a seamless experience.
6. Keeping up-to-date with industry regulations and company policies to provide informed assistance.
Customer Support Advisor Rewards
7. Competitive salary of £26,000 plus a quarterly bonus based on personal and team targets
8. 25 days holiday annually
9. Hybrid working arrangement with two days in the office
10. Free onsite parking
11. Opportunities for career development and progression within a growing organisation
12. Regular social events to foster team spirit
13. Contributory pension scheme and paid compassionate leave
The Company
Our client is a forward-thinking SaaS (Software as a Service) provider. They are committed to delivering the highest quality service and innovative technology, built on long-term, sustainable relationships.
Customer Support Advisor Experience Essentials
14. Previous experience in customer service or outbound calling environments.
15. Strong verbal and written communication skills with a professional telephone manner.
16. Proven ability to meet deadlines and targets in a fast-paced setting.
17. Excellent attention to detail and organisational skills.
18. Proficient IT skills, including good knowledge of CRM systems or similar tools.
19. Adaptability and a proactive attitude, with a team-oriented approach.