Overview
Astellas is a global life sciences company committed to turning innovative science into value for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.
Position Title
Chapter Lead, Engagement & Orchestration - EST
Location and Working Environment
This position reports into the Head of Customer Engagement Excellence. It is location flexible and may be based in any country where Astellas maintains an active legal entity. The role requires a hybrid working arrangement, with on‑site presence 2 days per week at our Bourne, UK office. Applications from EU are welcome. The hybrid model offers flexibility to work from home while maintaining in‑person collaboration in line with Astellas’ Responsible Flexibility Guidelines.
Purpose & Scope
* The Engagement and Orchestration Chapter Lead – EST is part of the Customer Engagement Excellence (CEE) team within the broader Value Delivery organization. CEE is an integrated global group focused on supporting capabilities across Value Delivery, including Commercial (Sales/Marketing), Market Access and Medical Affairs, to enhance delivery and outcomes to the business, whilst prioritizing ethical decision making.
* During all such activities, there is a need to ensure that the integrity and independence of Medical Affairs capabilities is not compromised. The Chapter Lead is expected to proactively communicate and consult with members of the CEE team and senior Medical Affairs management as necessary to ensure that the integrity and independence of Medical Affairs is maintained at all times.
* The Engagement and Orchestration Chapter Lead is a “player‑coach” role, responsible for driving both critical deliverables and outcomes and supporting the professional growth and development of their chapter team members.
* In their role as a 'player‑coach', this role may be called upon to lead or be a member of cross‑functional Pods and Value Teams focused on resolving specific business problems for the organization. Pods and Value Teams will be established and evolved based on changing business objectives. They are critical thought leaders within their field of expertise for the organization.
* As a Value Team lead, this role will manage a number of cross‑functional resources focused on specific objectives and outcomes, identify and prioritize the team’s backlog of work, resolve and elevate strategic risks, and manage stakeholder expectations. They will work directly with the Pod Lead to align strategy and deliverables based on the mission. As a Pod lead, this role will manage a group of Value Teams to deliver business, program, or initiative outcomes with similar or related missions; the Pod Lead will report into the Hub Lead and work with other Pod Leads to align and deliver on the proposed outcomes.
* The Chapter Lead is responsible for developing the capabilities and skillsets of their teams, providing coaching and mentoring, managing team resource capacity, supporting the learning and career development of their Chapter team, managing the teams’ compliance with standards and leading practices, continuous improvement and shared learning.
Role And Responsibilities
* Leadership and Strategy
o Collaborate with the Experience & Engagement Practice Lead to define the strategic direction of the Chapter, in alignment with the broader VALUE Delivery strategy.
o Develop and implement best practices in Engagement and Orchestration based on market and value team feedback.
* Expertise Development
o Seek opportunities to develop team members and elevate their Engagement and Orchestration Chapter skillsets while continuing to refine their own personal expertise.
o Gather feedback and various inputs to assess skillset maturity of team members.
o Participate or lead training programs, workshops, and mentorship opportunities to enhance team capabilities and knowledge.
* Delivery
o Lead or contribute to cross‑functional Pod and Value Team delivery.
* Agile Leadership
o Facilitate the interface and communication with teams across markets, acting as a steward of agile methodology to facilitate ways of working.
o Ensure that the team understands and utilizes agile ways of working, providing skills development as needed.
o Foster a culture of collaboration, flexibility, and responsiveness to change, enabling the team to thrive in an agile environment.
* Resource Allocation
o Collaborate with the Experience & Engagement Practice Lead to align resource capacity with demand from the business and Pods/Value Teams.
o Collaborate with the Experience & Engagement Practice Lead to manage capacity and workload, making adjustments as necessary to meet demand and timelines.
* Stakeholder Management
o Engage with key internal stakeholders to drive strategy and outcomes, as well as key external stakeholders based on Chapter‑specific objectives.
o Collaborate with other Chapter Leads to support internal and external customer needs.
* Performance and Team Management
o Work with Practice Leads to facilitate performance management process, identify high‑potential resources, and support short‑ and long‑term succession planning.
o Work with the Experience & Engagement Practice Lead Team to facilitate performance management process, identify high‑potential resources, and support short‑ and long‑term succession planning.
o Address and communicate team performance challenges to the Experience & Engagement Practice Lead.
Essential Knowledge & Experience
* Extensive and proven experience in omnichannel engagement strategy, journey orchestration, and campaign optimization within the pharmaceutical or healthcare industry.
* Significant and demonstrable experience with orchestration and marketing‑automation platforms.
* Experience leading teams in an agile environment, with a strong understanding of agile methodologies and practices.
* Demonstrated ability to develop talent and foster a culture of continuous learning and improvement.
* Previous experience in a global role or working with cross‑functional teams across different regions.
Preferred Experience & Qualifications
* Master’s degree or MBA in a relevant field.
* Bachelor's degree in a relevant field (e.g., Business, Marketing, Life Sciences) or equivalent.
* Significant omnichannel and/or digital transformation experience within FMCG and/or other content‑rich and highly regulated marketing industries.
* Diversity of exposure and experiences across multiple functions or geographies.
* Familiarity with customer‑data platforms, real‑time decisioning, and Next Best Engagement tools.
What awaits you at Astellas?
* Global collaboration: Become part of a connected global business of like‑minded life science leaders, all dedicated to improving patients' lives worldwide.
* Real‑world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
* Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
* A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.
Our Organizational Values and Behaviors
* Impact
* Innovation
* Integrity
* One Astellas
* Accountability
* Courage
* Sense of Urgency
* Outcome Focus
Benefits
* We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
* More benefits information available upon request and during the interview process.
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