Administration Officer
The closing date is 22 May 2026.
EPUNFT has an exciting opportunity for a full-time Band 3 Administration Officer, providing non-urgent transport coordination and administrative support to clinical teams.
The post holder will play a key role in supporting services by managing non-urgent patient transport requests, liaising with clinical staff and transport providers, and carrying out a range of administrative duties to ensure the smooth running of services.
Main duties of the job
* Handle incoming and outgoing telephone calls to patients, consultants and clinical staff in a polite and efficient manner.
* Respond to telephone enquiries appropriately.
* Record accurate messages and follow them up in accordance with department guidelines.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.
* Receive supervision and support to help you fulfil your potential.
* Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
* If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
* We run recognition awards to recognise staff's hard work and dedication.
* 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
* Excellent pension of up to 14.5% of your pensionable pay.
* Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
* £8,000 relocation package if you move to Essex to join us.
* Season ticket loans are interest‑free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
* Flexible working: available from day one for most roles.
* Job share: Applications for job shares are welcomed.
Job responsibilities
You will be required to handle incoming and outgoing telephone calls to patients, dealing with enquiries from high‑risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers, maintaining strict confidentiality at all times.
Record accurate messages and follow them up in accordance with department guidelines.
Exchange confidential, sensitive information with staff, patients/clients, and carers in person or on the telephone. Persuasive, reassuring, empathic skills are required at all times.
Deal with queries raised by patients, relatives, GPs or other healthcare professionals both internally and externally to the Trust, often of a non‑routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
Person Specification
Administration
* Knowledge of administration processes.
* Years of experience.
* Knowledge of relevant systems.
Working in NHS setting
* Years of experience.
* Knowledge of NHS practice.
Experience in Electronic Records / Database
* Year of experience.
* Knowledge of electronic records.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Essex Partnership University NHS Foundation Trust
£25,760 to £27,476 a year, plus 5% HCA.
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