What's involved with this role: Customer Service Advisor Job Ref: VLA 5285411 Pay Rate: £13.46 per hour PAYE Hours per week: 37 hours per week, Monday–Friday Contract length: This opening assignment is for 3 months Location and postcode: Wembley, Middlesex, HA0 1EL Assume office based as no hybrid working given Candidates must be available for immediate start In order to apply for this role you will be The role: We are seeking a Customer Service Advisor. In this role, you will be the first point of contact customers, helping them with enquiries, resolving issues, and ensuring they receive a positive experience. Key accountabilities: Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs. Building strong relationships with both internal and external customers to ensure we deliver the best service. Constantly seeking ways to improve the customer experience and resolve any challenges they may face. Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality. Supporting the business by promoting Veolia's products and services to our customers. Embracing a curious and proactive attitude to continuously develop our knowledge and skills. Working collaboratively with other teams to deliver timely resolutions for our customers. Bringing your best selves to work every day to achieve targeted growth and provide exceptional service. Key requirements: Previous customer service experience in a contact centre, office environment, retail, hospitality, or similar (phone or email-based support beneficial). Experience handling customer enquiries and providing tailored solutions. Background in maintaining accurate records or working with CRM/database systems. Experience working in a team-focused environment with shared goals or targets. Exposure to promoting or upselling products/services would be an advantage. Understanding of data protection/confidentiality requirements is beneficial. Experience managing multiple communication channels (calls, email, web forms, etc.) is desirable How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.